Privacy Policy

Introduction

Cloud SWMS (“we”, “us”, “our”) provides workforce compliance software for builders, contractors and trades businesses. This Privacy Policy describes how we handle personal information when you visit cloudswms.com, request a demo or trial, or use the Cloud SWMS platform.

By using our website or services, you agree to the collection and use of information in line with this policy. If you do not agree, please do not use our services.

Information we collect

We collect information that helps us provide and improve our services. This includes:

• Contact and account details — your name, company, work email, phone number and role, provided when you book a demo, start a trial or create an account.
• Compliance and workforce data — information you and your workers enter into the platform, such as SWMS, inductions, licences, toolbox talks, incident records and site details.
• Usage information — how you interact with the platform, including pages viewed, features used, device and browser type, and approximate location derived from your IP address.
• Communications — records of your correspondence with our team, including support requests and feedback.

How we use your information

We use personal information to:

• Provide, operate and maintain the Cloud SWMS platform and your account.
• Respond to demo and trial requests and communicate with you about your enquiry.
• Deliver customer support and respond to your questions.
• Send service updates, security notices and, where you have opted in, product news.
• Improve our services, develop new features and understand how the platform is used.
• Meet our legal, regulatory and contractual obligations.

When we disclose information

We do not sell your personal information. We may share it in limited circumstances:

• Within your organisation — compliance records are visible to authorised users in your own account, subject to the access controls you configure.
• Service providers — trusted suppliers who help us run the platform (such as hosting, email and analytics providers), bound by confidentiality obligations.
• Integration partners — where you connect a third-party system, as described below.
• Legal reasons — where required by law, court order, or to protect our rights, safety or property.

Third-party integrations

Cloud SWMS connects to job management systems including Simpro, Fergus and AroFlo. When you enable an integration, data such as jobs, sites and workers is shared between that system and Cloud SWMS to trigger and record compliance. Your use of those systems is governed by their own privacy policies, and you should review them separately.

Storage and security

We take reasonable steps to protect your information from misuse, loss and unauthorised access, including encryption in transit, access controls and secure hosting infrastructure.

How long we keep it

We retain personal information for as long as needed to provide our services, comply with legal and record-keeping obligations, resolve disputes and enforce our agreements. Compliance records may be kept for the periods required under applicable work health and safety laws. When information is no longer required, we take reasonable steps to delete or de-identify it.

Cookies and analytics

Our website uses cookies and similar technologies to keep you signed in, remember preferences and understand how the site is used. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled. We may use analytics tools to gather aggregated, non-identifying information about site usage.

Overseas disclosure

Some of our service providers may store or process data outside Australia and New Zealand. Where this occurs, we take reasonable steps to ensure your information is handled consistently with this policy and applicable privacy laws.

Your privacy rights

You have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct information that is inaccurate, incomplete or out of date.
• Opt out of marketing communications at any time.
• Make a complaint if you believe we have mishandled your information.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable time, and in line with our obligations under applicable privacy law.

Children’s privacy

Cloud SWMS is a business tool intended for use by adults in a workplace setting. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The “last updated” date at the top shows when it was last revised. We encourage you to review this page periodically.